Refund Policy
Thank you for shopping with PLEXUS TRADER'S LLC. We strive to ensure you have a great shopping experience. However, if you are not completely satisfied with your purchase, we are here to help.
Eligibility for Refunds
To qualify for a refund, please ensure the following:
- The item was purchased within the last 3 days.
- The item is unused, in its original packaging, and in the same condition as when you received it.
- A valid receipt or proof of purchase is provided.
Non-Refundable Items
Certain items may not be eligible for refunds, including:
- Perishable goods (e.g., food, flowers).
- Custom or personalized items.
- Digital products, such as downloadable software or e-books.
- Sale or clearance items.
Refund Process
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Requesting a Refund
- Contact our customer service team at info@plexustraders.com with your order details and reason for the refund.
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Return Shipping
- If eligible, we will provide instructions on returning the item.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
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Refund Approval
- Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
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Refund Payment
- Approved refunds will be processed within 3 business days. The refund will be credited to your original method of payment.
Late or Missing Refunds
If you haven’t received your refund within the specified time:
- Check with your bank or credit card provider, as processing times may vary.
- Contact us at info@plexustraders.com for further assistance.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, contact us at info@plexustraders.com.
Contact Us
For any questions regarding this policy, please contact us at:
- Email: info@plexustraders.com
- Phone: +13522603468