Refund Policy

Thank you for shopping with PLEXUS TRADER'S LLC. We strive to ensure you have a great shopping experience. However, if you are not completely satisfied with your purchase, we are here to help. 

Eligibility for Refunds

To qualify for a refund, please ensure the following:

  1. The item was purchased within the last 3 days.
  2. The item is unused, in its original packaging, and in the same condition as when you received it.
  3. A valid receipt or proof of purchase is provided.

Non-Refundable Items

Certain items may not be eligible for refunds, including:

  • Perishable goods (e.g., food, flowers).
  • Custom or personalized items.
  • Digital products, such as downloadable software or e-books.
  • Sale or clearance items.

Refund Process

  1. Requesting a Refund
    • Contact our customer service team at info@plexustraders.com with your order details and reason for the refund.
  2. Return Shipping
    • If eligible, we will provide instructions on returning the item.
    • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  3. Refund Approval
    • Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
  4. Refund Payment
    • Approved refunds will be processed within 3 business days. The refund will be credited to your original method of payment.

Late or Missing Refunds

If you haven’t received your refund within the specified time:

  1. Check with your bank or credit card provider, as processing times may vary.
  2. Contact us at info@plexustraders.com for further assistance.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, contact us at  info@plexustraders.com.

Contact Us

For any questions regarding this policy, please contact us at: